{"id":18892,"date":"2024-01-26T14:43:54","date_gmt":"2024-01-26T14:43:54","guid":{"rendered":"https:\/\/leadtunnel.io\/?page_id=18892"},"modified":"2024-01-26T14:44:18","modified_gmt":"2024-01-26T14:44:18","slug":"cancellation-refund-policy","status":"publish","type":"page","link":"https:\/\/leadtunnel.io\/cancellation-refund-policy\/","title":{"rendered":"Cancellation &amp; Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18892\" class=\"elementor elementor-18892\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-762336b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"762336b2\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-416ba2ff sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"416ba2ff\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-111ece5e sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"111ece5e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>The following cancellation and refund policy applies to all contractual relationships between LeadTunnel, Krokusweg 5, 58553 Halver, Germany (hereafter: LeadTunnel) and its customers (hereafter: Customer)<\/p><p>The Customer can only be an entrepreneur (\u00a7 14 BGB). An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.<\/p><p>Consequently all the contractual relationships between LeadTunnel and its customers are Business-to-business transactions (B2B).<\/p><h3><b>1. Cancellation Policy<\/b><\/h3><p>All customers can cancel their contract up to 30 days before the end of the agreed contract period. In addition, customers can contact support via our chat function, by e-mail or telephone to terminate the contract within the agreed notice period of the contract period.<\/p><p>All cancellations must be made 30 days before the contract ends. Once the charge is made, the cancellation will only be processed at the end of the subscription date.<\/p><p>Long term contracts (from 12 month) can only be cancelled at the end of the specific contracted period.<\/p><p>Further information on our cancellation rules can be found on our websites Terms and Conditions.<\/p><h3><b>2. Refund Policy<\/b><\/h3><p>Please contact our support email\u00a0support@LeadTunnel.com\u00a0to request any refund.<\/p><p>In order to process any request, we may ask you to provide: the reason why you would like to request a refund, your personal information, such as name, customer ID, email address and any other information we may need to authenticate your account.<\/p><p>We will examine your request and come back to you within 2 weeks.<\/p><p>We are not obligated to process or offer any refunds. And we reserve the right to process and offer refunds on a one by one basis.<\/p><p>All refund offers are officially retracted if the customer disputes the invoice in question.<\/p><p>If your refund has been approved you will receive it in a period of 30 days in your account through the same method as the original payment. Any bank fees and charges shall be borne solely by you.<\/p><p>For more information about our product versions and their different contractual periods, please visit our Terms and Conditions.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7baa44a8 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"7baa44a8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-615fd170 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"615fd170\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-363891e2 sc_fly_static elementor-widget elementor-widget-spacer\" data-id=\"363891e2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.20.0 - 13-03-2024 *\/\n.elementor-column .elementor-spacer-inner{height:var(--spacer-size)}.e-con{--container-widget-width:100%}.e-con-inner>.elementor-widget-spacer,.e-con>.elementor-widget-spacer{width:var(--container-widget-width,var(--spacer-size));--align-self:var(--container-widget-align-self,initial);--flex-shrink:0}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container,.e-con>.elementor-widget-spacer>.elementor-widget-container{height:100%;width:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer{height:100%}.e-con-inner>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner,.e-con>.elementor-widget-spacer>.elementor-widget-container>.elementor-spacer>.elementor-spacer-inner{height:var(--container-widget-height,var(--spacer-size))}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty,.e-con>.elementor-widget-spacer.elementor-widget-empty{position:relative;min-height:22px;min-width:22px}.e-con-inner>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon,.e-con>.elementor-widget-spacer.elementor-widget-empty .elementor-widget-empty-icon{position:absolute;top:0;bottom:0;left:0;right:0;margin:auto;padding:0;width:22px;height:22px}<\/style>\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e8a7771 elementor-section-boxed elementor-section-height-default elementor-section-height-default sc_fly_static\" data-id=\"e8a7771\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-extended\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7760616 sc_inner_width_none sc_content_align_inherit sc_layouts_column_icons_position_left sc_fly_static\" data-id=\"7760616\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b5edee5 sc_fly_static elementor-widget elementor-widget-text-editor\" data-id=\"b5edee5\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h5>11. How To Contact Us About This Privacy Policy<\/h5><p>To ask questions about this Privacy Policy and our privacy practices, contact us at\u00a0<a href=\"mailto:compliance@leadtunnel.io\">compliance@leadtunnel.io<\/a>\u00a0or by mail at:<\/p><p>LeadTunnel<\/p><p>ATTN: Hermann Rohr<\/p><p>Krokusweg 5<\/p><p>DE-58553, Halver<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>The following cancellation and refund policy applies to all contractual relationships between LeadTunnel, Krokusweg 5, 58553 Halver, Germany (hereafter: LeadTunnel) and its customers (hereafter: Customer) The Customer can only be&hellip;<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/leadtunnel.io\/wp-json\/wp\/v2\/pages\/18892"}],"collection":[{"href":"https:\/\/leadtunnel.io\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/leadtunnel.io\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/leadtunnel.io\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/leadtunnel.io\/wp-json\/wp\/v2\/comments?post=18892"}],"version-history":[{"count":4,"href":"https:\/\/leadtunnel.io\/wp-json\/wp\/v2\/pages\/18892\/revisions"}],"predecessor-version":[{"id":18896,"href":"https:\/\/leadtunnel.io\/wp-json\/wp\/v2\/pages\/18892\/revisions\/18896"}],"wp:attachment":[{"href":"https:\/\/leadtunnel.io\/wp-json\/wp\/v2\/media?parent=18892"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}